Can I use CheckUP on my computer or android phone?
CheckUP is iPhone, iPad and Android compatible. To download the CheckUP app, open the Apple App Store or the Android Google Play Store and search 'CheckUP'.
How does CheckUP connect to my phone or iPad?
CheckUP connects using a Bluetooth connection. Make sure you have the Bluetooth enabled on your Apple or Android device and an active internet connection when testing with CheckUP.
Should I charge my CheckUP before first use?
The newest version of the CheckUP unit does not need to be charged! It is battery powered (4 AAA batteries), and if the batteries need to be replaced it will show a red light.
Older versions of checkUP (received before Oct 2019) do need to be charged, and there would have been a USB cord provided in your box. The checkUP will not sync with your computer and the USB port and cable is for charging purposes only.
What does it mean when my results show up in green?
Your results will show up in green when a curing light is within ± 20% of the manufacturer’s stated output (found on the instructions for use for your light). This is determined by the ISO (International Organization for Standardization. (2018). Dentistry) as stated here: https://www.iso.org/standard/73302.html. If your light is not within ± 20% of the stated the results will appear in yellow.
Need help?
BlueLight’s Support team is available Monday to Friday 8 am to 4 pm EST. We can be reached by phone at 902.407.4242, by email at checkup@bluelightanalytics.com or through the support tab in the checkUP app. If you require help outside these hours please let us know ahead of time and we can make accommodations.
902.407.4242 | 105 Neptune Crescent, Dartmouth, NS B2Y 0A4